Privacy policy for citiumonoraevo.com
Your privacy and trust are important to us
Introduction to our privacy approach
At citiumonoraevo.com, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our financial planning solutions in Australia.
We follow all applicable regulations, including the Australian Privacy Act, and take steps to maintain the confidentiality and security of your data.
Information we collect
We collect only the information necessary to provide our services, respond to your enquiries, and improve your experience.
Directly provided information
- • Contact details you enter on our website forms
- • Information shared during consultations or communications
- • Details required for follow-up and ongoing support
- • Feedback or suggestions you provide
- • Your communication preferences
Automatically collected information
- • Device and browser type for site optimisation
- • Pages visited and session duration
- • General location data to improve services
- • Interaction with site features
- • Cookies and related tracking data
How we use your information
We use your information to deliver services, communicate with you, and enhance your experience while maintaining security and confidentiality.
- • Responding to your enquiries and requests
- • Arranging and managing consultations
- • Providing follow-up support and updates
- • Improving website performance and content
- • Maintaining security and preventing misuse
- • Meeting legal and regulatory obligations
- • Analysing site usage for improvement
Our commitment: We are committed to safeguarding your data and being transparent about how it is used. Your privacy is always respected.
How we may share your data
Information is shared only when necessary to deliver services or comply with legal requirements. We do not sell your personal information.
With service providers
We may engage trusted third parties for technical support, website hosting, or communications. These providers must protect your information.
Legal requirements
We may disclose information as required by law or regulatory authorities.
Anonymous statistics
Aggregated, non-identifiable data may be used for statistical purposes only.
Your data rights and choices
You have the right to access, correct, or delete your information, and to restrict or object to certain uses. Contact us to exercise these rights.
- • You can request a copy of your information at any time.
- • You can ask us to correct inaccurate or incomplete data.
- • You may request deletion of your personal data.
- • You can request your data in a portable format.
- • You can object to certain types of data processing.
- • You may request restriction of processing in specific situations.
Please contact our support team if you wish to exercise any of your data rights. We will respond promptly.
How we protect your information
We use technical and organisational measures to keep your data secure and confidential.
Technical safeguards
- • Encryption of data in transit and at rest
- • Secure access controls and authentication
- • Regular security audits and updates
- • Monitoring for unauthorised access
Organisational safeguards
- • Staff training on privacy and data protection
- • Defined roles and access limits
- • Internal policies for secure data handling
- • Vendor and contractor compliance checks
How long we retain your data
We keep your data only as long as needed to provide services, fulfil legal requirements, or support your relationship with us.
- • Kept for the duration of your account
- • Retained for support and analysis
- • Stored for service quality assurance
- • Held as required by law
- • Used only with your consent
You may request deletion of your data at any time.
International data transfers
If data is transferred outside Australia, we take steps to ensure protection and compliance.
- • Only trusted providers are used
- • Data is encrypted in transit
- • Privacy standards are contractually enforced
- • Transfers comply with relevant regulations
Cookies and tracking
Cookies are used for site functionality, analytics, and personalisation. See our cookie policy for details.
Types of cookies used
- • Necessary for site operation
- • Used to measure site performance
- • Customise content and experience
- • Enable enhanced features
You can manage cookie preferences in your browser settings.
Changes to this policy
Our privacy policy may be updated as needed to reflect changes in law or our practices. We encourage you to review it regularly.
- • Policy updates will be posted on our site
- • You may receive notifications of significant changes
- • Changes become effective once published
- • Your continued use indicates acceptance
We will always respect your privacy choices.
Contact us about privacy
For any privacy questions or requests, please contact us using the details below.
citiumonoraevo
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61 2 0564 2696
Email: content@citiumonoraevo.com
Last updated: September 20, 2025
Effective date: September 20, 2025